0:00 -hi i'm jeff from sussex installations today's video it's a really special video so welcome to the video because we are at a really really great place where
0:09 -we have managed to hit 200 and five-star reviews on google so i'm so pleased the whole team is so pleased we've all
0:16 -worked so hard we all continuously work so hard on like good customer service customer priority doing a great job and it's just you know
0:25 -i feel so lucky that so pleased and so proud of the business you know that that our customers have recognized it and they've given that
0:34 -those those excellent reviews so thank you so much everyone who gave us a great review i've got a little party lined up take a look at this
0:42 -we got pinatas who says that an adult party can't have pinatas we have a cake especially made by danny's wife mia so
0:49 -thank you very much mia for for making the cake it looks delicious can't wait to try and eat it um we're all on the go at the moment actually lots going on
0:57 -here in the building at the moment to see what's going on we've got all the all staff on deck
1:04 -there's danny matt and tony washing up the vans having a good old clean up around clean up in the unit mop the floor
1:13 -we've got um production on the go on the laser which is just stopped for a moment because um we run out of gas we just had
1:22 -a gas delivery actually so this pallet here of nitrogen is um we've just got a fresh palette of nitrogen here from the BOC lorry just
1:31 -arrived took the old one in and we're just going to connect that back up to our regulator we get the extractor fan back on and we get the laser cutting again and get cutting the shields
1:39 -through you guys so you can order them from the website and all the uh shields for us to fit onto the vans the new gas bottle connected up
1:47 -let's get the laser back on the go it lasers back on they go in production
1:56 -i'm just gonna have a wander around here give you a little bit of a tour of what's going on a chance to step on any of the wet floor
2:04 -after damage mopped it or i'll be in trouble see what we've got going on upstairs so we have some parcels in the process of being packed up there for
2:14 -internet orders from ebay or from amazon we've got parts here waiting to be packaged up production that's come
2:22 -that's been from the laser that's been bent and now it's just waiting to be assembled with um with the gaskets with the nuts and the
2:30 -bolts and the washers and so on we've got drew up here he's in charge of doing this stuff he's um he's sending out all your customer
2:37 -orders he's putting together the just finished all the packages and with all the new products they keep
2:45 -developing like we're running out of space to put them so we just moved a load of stuff from these shelves um we've put some covers in the toilets
2:52 -downs customer toilets downstairs to put all the cleaning and things in so we've emptied one shelf up here we've moved a load of other stuff to
3:00 -somewhere else i don't even know where we put it we shoehorn and stuff in and then we're gonna arrange a load more of these boxes here on this shelves to give us some
3:07 -additional capacity to stock the additional products which we've been designing and making and uh to put them on the shelf so they're so they're ready
3:15 -to be picked really when you guys are ordering them from the website or from our ebay or from amazon let's see what
3:21 -else we got going on beep beep it's a good tidy up day
3:29 -there's becky's the other half she's getting the who are on the go then charlotte how's it going
3:40 -here comes the parcels so we're all very excited today aren't we because it's a party party day
3:50 -have we got a holiday tomorrow and they get a holiday we are actually it's been been a few years so be nice to go away for a proper family holiday
3:58 -but 200 reviews that's epic so so pleased that we've got to that mark because it's really difficult in it we want to please everyone we want to do a
4:05 -good job not everything can go right on the day every single time but i guess it's like it's what you do about it if things do go wrong because
4:14 -not that they go wrong very often but customer service is our priority isn't it i don't know why you're pointing that dream we're talking about things going wrong
4:24 -you don't send out the wrong orders do you drink no
4:34 -but it's epic that people have given us those reviews because we do work so hard you know and my priority has always been
4:41 -if we i mean we don't we don't have we're a small team you know there's eight of us we can't answer the phone or every single inquiry to everyone
4:49 -straight away you know that would just be impossible we don't have the capacity to it but you know if we can't if there was two options if
4:56 -there was a phone ringing where there's a customer like a new inquiry a new sale for us and there was another inquiry another phone ringing where there's a customer of ours an existing customer
5:05 -that's paid us money we're taking the priority is the existing customer you know if we can't take on the new customers who don't have time then you
5:12 -know apologies about that but we didn't take your money yet so we don't you know we obviously want to give you a great service but we don't owe you anything
5:20 -yet until we've kind of taken your money but if there is a customer an existing customer of ours who's got a problem that's our number one priority giving
5:27 -our existing customers the service that we want to give them and then we obviously want to take on the new customers the website's always open
5:34 -anyway so that's um that's going people can order online we put so much effort into putting product information online so people can find it themselves in your
5:42 -own time you know the evening the night time the daytime wherever you guys want to want to look and find out stuff for your van security
5:50 -um but yeah we do our best to answer any inquirers here and we do our best to just yeah please please customers as best as we can you know we want to
5:58 -we want to give you all a really great service so party today 200 reviews and we're gonna have a party we're gonna get pizza pizza
6:07 -from pizza stock the best pizza in the whole wide world i would say we've got the whole team here today
6:14 -we've got we've got mantis in today as well hey man how's it going
6:20 -[Applause]
6:23 -he's rit developer been with me for 10 years now madness it's a long time isn't it yeah
6:30 -look i i come across a video yesterday i saw it busting on the couch in my living room meet you and jose yeah i have to show you it you know we're all looking a
6:38 -lot younger the back then is what we are now but you know he's our dedicated it man and he's the one like that put so much effort in with us to making sure
6:46 -the website is you know as user friendly as possible you know that's that's where the clever the clever stuff comes from mantis i have the ideas but he's the one
6:54 -that he implements it he does it and he makes it happen and it's a it's a real real talent so really pleased we're really lucky to have that and it's good
7:02 -good to have him over because he doesn't come over very often he's so good he can work at home now we're talking
7:11 -110 pounds we're the finest pizza in the world pizza's here we're ready are you ready to party i
7:20 -will be in a minute i've still got to finish a couple of bits and i'll do it a couple busy busy working you know busy
7:27 -look at this feast feast champions now we have the champions here
7:37 -well done team this is good pizza you can't beat the pizza stop pizza
7:44 -a nice table full good people to eat eat with good people to eat
7:53 -from the family life sussex family needed ready for the big moment we got the cake look at that beauty
8:01 -danny's other half mia done a fantastic job with that cake and she she's done amazing job 200. right we ready for this
8:08 -danny
8:22 -i'm a bit worried about their other ones falling over and turn into like big fireworks
8:30 -all right go for it daddy before we wrap right okay let's have a big celebration and who's the moment 200
8:39 -reviews well done everyone congratulations all of you i go from pogba
8:56 -here we go number one
9:00 -[Applause]
9:08 -we should've we should have done these first because it seems like a bit of an anti-climax
9:17 -these are a little bit quieter
9:24 -[Applause]
9:29 -yeah it's plastic that was plastic
9:43 -yes well done we do have we do have one other little team-building activity ready to do as
9:51 -well so i'm gonna i'm gonna need everyone to pair up in teams of two charlotte who's gonna say
10:00 -daddy and matt together oh he has a surprise he's got such a bromance and such a love with
10:07 -danny i'd i'm i'm happy with here
10:30 -okay we got some some team activities for you to do here
10:37 -i know it's not a kid's party
10:41 -[Music]
10:53 -[Applause]
10:56 -danger danger all right don't bang your head on these forks okay
11:05 -this is gonna be a big mess so we're gonna need to attach these one at a time these are very good for smashing a couple of cable
11:15 -as well here if you need it to hold it from sliding around yeah good point i think that she can see what she's
11:23 -doing too much for these like going down there did to get the gaffer tape out or something stick them down there so you can't see
11:31 -right okay good turn around five times
11:35 -[Music]
11:37 -yeah it's no good that market yeah it's gonna go up and down we could just be rising the forks up and down while we're at it
11:48 -are you going to save some whacking for becky on this as well don't know what's she doing with that she can't use that yeah of that they're
11:55 -cheating give her the real sticks
12:07 -go for it
12:09 -[Applause]
12:15 -don't tap it whack it
12:20 -[Music]
12:24 -i think you need to start whacking more yeah that's it oh he's down but he's not open i think you've you've got yourself a reward
12:33 -[Applause]
12:36 -yeah she's a dangerous girl oh again some action he's down
12:44 -[Applause]
12:53 -[Music]
13:04 -we've got team two on the go better watch out could be dangerous territory here but you're in a danger zone oh yeah yeah
13:26 -[Applause]
13:28 -he's on the way out madness right you've winged him right
13:36 -switch over and give matt a go at it madness
13:38 -[Applause]
13:41 -he's settling down
13:57 -he's been beheaded
14:12 -yeah that blood that blind ain't really foolproof look at that
14:21 -off of the head watch out
14:31 -danger danger rey
14:40 -[Applause]
14:47 -[Applause]
14:52 -i think we need a new whacking stick he's not the end of the stick-off
15:09 -yay you enjoyed that tony did you i can see
15:16 -see you took pleasure is that one more time am i facing it
15:31 -please
15:40 -[Applause]
15:44 -decapitated he's going to be decapitated in a minute
16:01 -[Music]
16:02 -no as you are
16:05 -[Applause]
16:14 -nicely done thank you right
16:21 -we're almost there one last thing one last thing
16:28 -and i guess we're gonna have a toast a toast
16:39 -now would it be complete sacrilege if um if i just hose you down
17:02 -well i guess my daddy's turn that with the old grand prix wins that's the closest i'm getting to it you know winning 200 reviews
17:20 -we should have bought the prosecco
17:24 -[Laughter]
17:33 -[Music]
17:44 -now that's an idea
17:52 -[Laughter]
17:56 -if you get free if you get if we steal 5 star we get 300 then yeah i'm willing to go 300 for 300.
18:07 -five stars yeah cheers everyone well done thank you
18:20 -cheers she's a she's a pro she's been gearing
18:30 -up towards holiday mode in the last few days and it gets very funny the more drunk
18:42 -you get towards the end of the night so you're trying to tears you're not looking at your glasses swoosh
18:50 -well thank you for joining in our celebrations thank you for all the feedback for everyone to give us the reviews that's epic and i hope you enjoyed the video and um yeah well done
18:58 -team and um let's keep going with um the van security trying to deliver the best stuff to you guys give you the best
19:06 -news and keep on doing a great job so yeah thanks for watching
19:15 -[Music]
Transcript source: the YouTube transcript supplied for this project with minor corrections. Automated transcripts can contain recognition errors and should be checked against the original video.
